Q: I am trying to backup my DVDs to hard drive. What format should I choose to maintain best quality?
A: You are suggested to try Full Disk Copy button. It enables you to back up the disc bit-to-bit with shortest time and flawless quality.
Q: A disk I was testing had over 100 files in the folder and it was a pain to just select the two files I wanted. Is there any way for me to uncheck all the files that are pre-selected?
A: Right-click on file list area to select “Check all” and “Uncheck all”.
Q: How to rip a DVD movie into one file instead of in chapters?
A: Check all the chapters of a DVD and then check the box of ‘Merge into one file’ before you start converting the movie.
Q: I have just downloaded the new update for the software, do I need to uninstall my older version prior installing the new one or I just install the new application on top of the old one. Please advice.
A: You are encouraged to uninstall the older version in the first place. However, you might also install the new update on top of the older version.
Q: Is it possible for me to select certain segment of my DVD for ripping?
A: Sure. Select the chapter you would like to trim, click ‘Edit’ button, switch to ‘Trim’ tab. And then you can cut the clip at any length.
Q: I have purchased the software but it won't take the code I have. What should I do?
A: Please remove the trial version and then download the retail version from your registration download link. Install the retail version, copy and paste your registration code to the register field. Notice that you should not leave any space before the code.
Q: How can I set the output file name?
A: Please find the column named ‘Destination File’ on file list. Double click the output name and then you can type in desired output file name.
Q: I’d like to eliminate black bars (edges) from the movie, what should I do?
A: Click ‘Edit’ button to enter into the edit panel and switch to the Crop tab, then just drag the dashed frame on the video screen of the original preview window to cut off the unwanted parts to get the right aspect ratio you need.
Q: My widescreen movies (16x9) aren't staying widescreen after conversion. I don't want the video to be stretched and made taller. What can I do?
A: Simply click ‘Settings’ button and set the Video Size to 16*9 aspect ratio before converting the movie.
Q: I am trying to capture a still picture from a video clip to use as a song background. Is it possible?
A: Yes. You can double-click the file and preview it with the app, under the preview window there is a ‘Snapshoot’ button. Click the button when it plays to the frame you would like to capture. And you can locate the thumbnails by clicking the ‘Open’ button next to ‘Snapshoot’ button.
