Pavtube provides lifelong free technical support. For Windows users, please send email to videowinsupport@pavtube.com. And for Mac users, please send email to videomacsupport@pavtube.com. Our support team will help you out as soon as possible.
In order to help us deal with the trouble more effectively, please include the following information in your email:
1) Product order number
2) The error message and log records
3) Product and its version number
4) The operation system information of your computer
5) Detailed description about your trouble
Before reporting your problem, please be sure that you are using the latest version of our product.
For more information, you can visit http://www.multipelife.com/support.
