In order to help us deal with your problem more effectively, please include the following information in your email:
1) Product order number
2) The error message and log records
3) Product and its version number
4) The operation system information of your computer
5) Detailed description about your trouble
Before reporting your problem, please be sure that you are using the latest version of our product.
For more information, you can visit http://www.multipelife.com/support.
