Q: How do I enable AMD acceleration icon to be used in BD Ripper?
A: Plz make sure your video card is listed in here.
Q: My video Card is ATI Radeon™ HD 4850, but I still cannot get AMD acceleration icon on, how to fix it?
A: You shoule download AMD Media Codec Package from here, then run our software, it can help light up this icon.
Q:I want to use your Pavtube to rip my blu-ray disc, but I have no external blu-ray drive.
Can you recommend me an external blu-ray drive for Mac or Windows?
A: Yes. We would like to recommend you several Mac or Windows compatible external blu-ray drives available from Amazon.
For Mac external blu-ray drive recommendation please see here.
For Windows external blu-ray drive recommendation please see here.
Q: A disk I was testing had over 100 files in the folder and it was a pain to just select the two files I wanted. Is there any way for me to uncheck all the files that are pre-selected?
A: Right-click on file list area to select "Check all" and "Uncheck all"
Q: How to play the ripped Blu-ray M2TS files after I choose "Directly Copy" format and get M2TS file?
A: VLC player and KMplayer can play M2TS file
Q: I have just downloaded the new update for the software, do I need to uninstall my older version prior installing the new one or I just install the new application on top of the old one. Please advice.
A: You are encouraged to uninstall the older version in the first place. However, you might also install the new update on top of the older version.
Q: I have purchased the software but it won't take the code I have. What should I do?
A: Please remove the trial version and then download the retail version from your registration download link. Install the retail version, copy and paste your registration code to the register field. Notice that you should not leave any space before the code.
Q: How can I set the output file name?
A: Please find the column named 'Destination File' on file list. Double click the output name and then you can type in desired output file name.
Q: I'd like to eliminate black bars (edges) from the movie, what should I do?
A: Click 'Edit' button to enter into the edit panel and switch to the Crop tab, then just drag the dashed frame on the video screen of the original preview window to cut off the unwanted parts to get the right aspect ratio you need.
Q: My widescreen movies (16x9) aren't staying widescreen after conversion. I don't want the video to be stretched and made taller. What can I do?
A: Simply click 'Settings' button and set the Video Size to 16*9 aspect ratio before converting the movie.
Q: I am trying to capture a still picture from a video clip to use as a song background. Is it possible?
A: Yes. You can double-click the file and preview it with the app, under the preview window there is a 'Snapshoot' button. Click the button when it plays to the frame you would like to capture. And you can locate the thumbnails by clicking the 'Open' button next to 'Snapshoot' button.
Q: Does the app work with Windows 7 and Windows 8.1?
A: Yes.
Q: I am trying to backup my blu-ray disc to hard drive. What format should I choose to maintain best quality?
A: You are suggested to try Full Disk Copy button. It enables you to back up the disc bit-to-bit with shortest time and flawless quality.
Q: My widescreen movies (16x9) aren't staying widescreen after conversion. I don't want the video to be stretched and made taller. What can I do?
A: Simply click 'Settings' button and set the Video Size to 1920*1080 or 1280*720 before converting the movie.
Q:I want to use your Pavtube to rip my blu-ray disc, but I have no external blu-ray drive.
Can you recommend me an external blu-ray drive for Mac or Windows?
A: Yes. We would like to recommend you several Mac or Windows compatible external blu-ray drives available from Amazon.
For Mac external blu-ray drive recommendation please see here.
For Windows external blu-ray drive recommendation please see here.
Q: How to play the ripped Blu-ray M2TS files after I choose "Directly Copy" format and get M2TS file?
A: VLC player and KMplayer can play M2TS file.
Q: Can I copy the whole DVD into a Video_TS folder? Which profile should I choose?
A: One click on the Disk Copy button is all you need to copy the DVD into standard Video_TS folder. The entire content on the DVD will be copied to your hard drive in the shortest time with this option.
Q: I am trying to backup my blu-ray disc to hard drive. What format should I choose to maintain best quality?
A: You are suggested to try Disk Copy button. It enables you to back up the disc bit-to-bit with shortest time and flawless quality.
Q: I have just downloaded the new update for the software, do I need to uninstall my older version prior installing the new one or I just install the new application on top of the old one. Please advice.
A: You are encouraged to uninstall the older version in the first place. However, you might also install the new update on top of the older version.
Q: I have purchased the software but it won't take the code I have. What should I do?
A: Please remove the trial version and then download the retail version from your registration download link. Install the retail version, copy and paste your registration code to the register field. Notice that you should not leave any space before the code.
Q: How can I set the output file name?
A: Please find the column named 'Destination File' on file list. Double click the output name and then you can type in desired output file name.
Q: I'd like to eliminate black bars (edges) from the movie, what should I do?
A: Click 'Edit' button to enter into the edit panel and switch to the Crop tab, then just drag the dashed frame on the video screen of the original preview window to cut off the unwanted parts to get the right aspect ratio you need.
Q: A disk I was testing had over 100 files in the folder and it was a pain to just select the two files I wanted. Is there any way for me to uncheck all the files that are pre-selected?
A: Right-click on file list area to select "Check all" and "Uncheck all".
Q: I am trying to capture a still picture from a video clip to use as a song background. Is it possible?
A: Yes. You can double-click the file and preview it with the app, under the preview window there is a 'Snapshoot' button. Click the button when it plays to the frame you would like to capture. And you can locate the thumbnails by clicking the 'Open' button next to 'Snapshoot' button.
Q:Does the app work with PowerPC?
A: NO.Only Intel Processor is supported.
Q: What are the restrictions of Pavtube ByteCopy trial version?
A: a. The "Lossless" output format can be used 7 times only.b. When transcoding Blu-ray contents with "HD Player" or customized format, watermark will be put on the screen of generated videos..
Q: I just purchased your Pavtube ByteCopy. However, the generated MKV file cannot be played on my Windows Media Center or Windows Media Player.
A: Windows Media Center and Windows Media Player natively do not support MKV format files. To play back MKV file in WMC or WMP you need to install a MKV codec pack called Shark007 Codec Pack.
If you have Windows 7 system download the codec pack here.
If you have Windows Vista or XP system download the codec pack here.
Q: I want to use your Pavtube to rip my blu-ray disc, but I have no external blu-ray drive.
Can you recommend me an external blu-ray drive for Mac or Windows?
A: Yes. We would like to recommend you several Mac or Windows compatible external blu-ray drives available from Amazon.
For Mac external blu-ray drive recommendation please see here.
For Windows external blu-ray drive recommendation please see here.
Q: I don't like to select audio track and subtitles for each BD/DVD. Can I set it once and for all?
A: Yes. You can set audio and subtitle languages that you always like to keep in Preference screen. Follow "Tools" menu-> "Preference"-> "Audio"/ "Subtitle" tab to set desired languages, and the software will remember you settings.
Q: Does the software preserve chapters' information?
A: Yes. Each title and chapter is preserved in the way they are created into Blu-ray Disc/DVD when you using Pavtube ByteCopy.
Q: Does Pavtube ByteCopy support CUDA? How do I use CUDA to accelerate conversion speed?
A: Yes. CUDA encoding workflow is supported by Pavtube ByteCopy. And the CUDA decoder is applied by default in availability of a CUDA ready NVIDIA graphics card.
Q: What are the restrictions of Pavtube ByteCopy for Mac trial version?
A: a. The "Lossless" output format can be used 7 times only. b. When transcoding Blu-ray contents with "HD Player" or customized format, watermark will be put on the screen of generated videos.
Q: I want to use your Pavtube to rip my blu-ray disc, but I have no external blu-ray drive.
Can you recommend me an external blu-ray drive for Mac or Windows?
A: Yes. We would like to recommend you several Mac or Windows compatible external blu-ray drives available from Amazon.
For Mac external blu-ray drive recommendation please see here.
For Windows external blu-ray drive recommendation please see here.
Q: I don't like to select audio track and subtitles for each BD/DVD. Can I set it once and for all?
A: Yes. You can set audio and subtitle languages that you always like to keep in Preference screen. Follow "Tools" menu-> "Preference"-> "Audio"/ "Subtitle" tab to set desired languages, and the software will remember you settings.
Q: Does the software preserve chapters' information?
A: Yes. Each title and chapter is preserved in the way they are created into Blu-ray Disc/DVD.
Q: Does Pavtube ByteCopy for Mac support CUDA?
A: Not yet.
Q: Where can I find additional help?
A: For all other concerns or specific questions not addressed in this FAQ, you can email us at dvdmacsupport@pavtube.com.
Q: I am trying to backup my DVDs to hard drive. What format should I choose to maintain best quality?
A: You are suggested to try Full Disk Copy button. It enables you to back up the disc bit-to-bit with shortest time and flawless quality.
Q: A disk I was testing had over 100 files in the folder and it was a pain to just select the two files I wanted. Is there any way for me to uncheck all the files that are pre-selected?
A: Right-click on file list area to select “Check all” and “Uncheck all”.
Q: How to rip a DVD movie into one file instead of in chapters?
A: Check all the chapters of a DVD and then check the box of ‘Merge into one file’ before you start converting the movie.
Q: I have just downloaded the new update for the software, do I need to uninstall my older version prior installing the new one or I just install the new application on top of the old one. Please advice.
A: You are encouraged to uninstall the older version in the first place. However, you might also install the new update on top of the older version.
Q: Is it possible for me to select certain segment of my DVD for ripping?
A: Sure. Select the chapter you would like to trim, click ‘Edit’ button, switch to ‘Trim’ tab. And then you can cut the clip at any length.
Q: I have purchased the software but it won't take the code I have. What should I do?
A: Please remove the trial version and then download the retail version from your registration download link. Install the retail version, copy and paste your registration code to the register field. Notice that you should not leave any space before the code.
Q: How can I set the output file name?
A: Please find the column named ‘Destination File’ on file list. Double click the output name and then you can type in desired output file name.
Q: I’d like to eliminate black bars (edges) from the movie, what should I do?
A: Click ‘Edit’ button to enter into the edit panel and switch to the Crop tab, then just drag the dashed frame on the video screen of the original preview window to cut off the unwanted parts to get the right aspect ratio you need.
Q: My widescreen movies (16x9) aren't staying widescreen after conversion. I don't want the video to be stretched and made taller. What can I do?
A: Simply click ‘Settings’ button and set the Video Size to 16*9 aspect ratio before converting the movie.
Q: I am trying to capture a still picture from a video clip to use as a song background. Is it possible?
A: Yes. You can double-click the file and preview it with the app, under the preview window there is a ‘Snapshoot’ button. Click the button when it plays to the frame you would like to capture. And you can locate the thumbnails by clicking the ‘Open’ button next to ‘Snapshoot’ button.
Q: How to rip the DVD into one file instead of in chapters?
A: Check all the chapters of a DVD and then check the box of ‘Merge into one file’ before you start converting the movie.
Q: I have purchased the software but it won't take the code I have. What should I do?
A: Please remove the trial version and then download the retail version from your registration download link. Install the retail version, copy and paste your registration code to the register field. Notice that you should not leave any space before the code.
Q: How can I set the output file name?
A: Please find the column named ‘Destination File’ on file list. Double click the output name and then you can type in desired output file name.
Q: I’d like to eliminate black bars (edges) from the movie, what should I do?
A: Click ‘Edit’ button to enter into the edit panel and switch to the Crop tab, then just drag the dashed frame on the video screen of the original preview window to cut off the unwanted parts to get the right aspect ratio you need.
Q: I am trying to capture a still picture from a video clip to use as a song background. Is it possible?
A: Yes. You can double-click the file and preview it with the app, under the preview window there is a ‘Snapshoot’ button. Click the button when it plays to the frame you would like to capture. And you can locate the thumbnails by clicking the ‘Open’ button next to ‘Snapshoot’ button.
Q: Is it possible for the app to remember the settings? I want to use the same settings for some formats
A: You can customize formats and save them for future use. Click the format bar, select a most used format, and click ‘Settings’ button to customize it. Click ‘Save as’ button and renamed the format to whatever you like, finally click ‘OK’ to save. Then you could directly find this format in Custom when select Format in the main interface of this program..
Q: I want to use your Pavtube to convert my blu-ray movie, but I have no external blu-ray drive. Can you recommend me an external blu-ray drive for Mac or Windows?
A: Yes. We would like to recommend you several Mac or Windows compatible external blu-ray drives available from Amazon.
For Mac external blu-ray drive recommendation please see here.
For Windows external blu-ray drive recommendation please see here.
Q: My videos were recorded by my HD camcorder, there are many stripes and noises on the picture after conversion, why should this happen?
A: Some footages are taken under interlacing mode, and this lead to stripes and lines on the screen. To eliminate the lines, you may follow 'Edit' menu-> 'Effect' tab and check 'Deinterlacing' box before conversion. As to the noise, when you apply the special effect mode "Simple Gauss Blur" from the drop-down list, the noise will be reduced greatly.
Q: My widescreen movies (16x9) aren't staying widescreen after conversion. I don't want the video to be stretched and made taller. What can I do?
A: Simply click 'Settings' button and set the Video Size to sizes by ratio of 16*9 (eg. 1920*1080, 1280*720, 960*540) before converting the mov.
Q: How can I set the output file name?
A: Please find the column named 'Destination File' on file list. Double click the output name and then you can type in desired output file name.
Q: I'd like to eliminate black bars (edges) from the movie, what should I do?
A: Click 'Edit' button to enter into the edit panel and switch to the Crop tab, then just drag the dashed frame on the video screen of the original preview window to cut off the unwanted parts to get the right aspect ratio you need.
Q: A disk I was testing had over 100 files in the folder and it was a pain to just select the two files I wanted. Is there any way for me to uncheck all the files that are pre-selected?
A: Right-click on file list area to select "Check all" and "Uncheck all".
Q: I am trying to capture a still picture from a video clip to use as a song background. Is it possible?
A: Yes. You can double-click the file and preview it with the app, under the preview window there is a 'Snapshoot' button. Click the button when it plays to the frame you would like to capture. And you can locate the thumbnails by clicking the 'Open' button next to 'Snapshoot' button.
Q: I have tried to install the latest version of "iMedia Converter for Mac" to my iMac G5 24inch/2.4GHz Core2Duo (4GB memory) OSX 10.5.8/Japanese, however the installer says something like:
Install Failed!
The installer could not install some files in "/Applications". Contact the software manufacturer for assistance.
How can I treat this?
A: Pavtube has been updated to support the coming Mac Mountain Lion system. This new pkg file may have problem to install on Mac OSX 10.5.8. If you have this problem pls download the special installation file for Mac OSX 10.5.8 from below link.
http://download.pavtube.com/imedia-converter-mac/imediaconvertermac_install.dmg
Further question, you can contact dvdmacsupport@pavtube.com.
Q: I want to use your Pavtube to convert my blu-ray, but I have no external Blu-ray drive.
Can you recommend me an external Blu-ray drive for Mac or Windows?
A: Yes. We would like to recommend you several Mac or Windows compatible external Blu-ray drives available from Amazon.
For Mac external Blu-ray drive recommendation please see here.
For Windows external Blu-ray drive recommendation please see here.
Q: I just purchased Pavtube (so I have the latest version). I am using it to convert my camera video files into a format that is compatible with Final Cut Pro for video editing. But none of the FCP formats seem to work. The conversion takes place but I only get an audio file and no video. Final Cut Pro (nor any other program) cannot open these files. Converting the video files to other formats i.e. Quicktime HD, works perfectly well, but none of the "Final Cut Pro" presets do. Is there something I'm missing or is there a bug in the program?
A: To convert correctly with Final Cut Pro output formats it is required your computer must be installed with FCP, otherwise there will only be audio without video in the generated file.
Q: Trying to convert MXF files from Canon XF300, the below error messages come up.
"There are 1 MXF files without source audio files. Please put the relative source audio files to the same directory with the MXF videos, or to the relative Audio folder, and import the MXF video files again.The mentioned MXF video files: If the converted files are abnormalities of voice sound , please contact the customer support."
There are no more files that I can add and all files are in teh same directory with mxf same results with no sound form hard disk after import through canon xf utility or straight from CF card.
A: This problem has been fixed in latest release on March 19, 2012，pls make sure you are using the latest version. If not, pls download the update from your pavtube account or contact macsupport@pavtube.com for a download link of update.
Q: My videos were recorded by my HD camcorder, there are many stripes and noises on the picture after conversion, why should this happen?
A: Some footages are taken under interlacing mode, and this lead to stripes and lines on the screen. To eliminate the lines, you may follow 'Edit' menu-> 'Effect' tab and check 'Deinterlacing' box before conversion. As to the noise, when you apply the special effect mode "Simple Gauss Blur" from the drop-down list, the noise will be reduced greatly.
Q: My widescreen movies (16x9) aren't staying widescreen after conversion. I don't want the video to be stretched and made taller. What can I do?
A: Click 'Settings' button and set the Video Size to 1920*1080/ 1280*720/ 960*540 etc before converting the movie.
Q: How to play the ripped Blu-ray M2TS files after I choose "Directly Copy" format and get M2TS file?
A: VLC player and KMplayer can play M2TS file.
Q: Can I copy the whole DVD into a Video_TS folder? Which profile should I choose?
A: One click on the Disk Copy button is all you need to copy the DVD into standard Video_TS folder. The entire content on the DVD will be copied to your hard drive in the shortest time with this option.
Q: I am trying to backup my blu-ray disc to hard drive. What format should I choose to maintain best quality?
A: You are suggested to try Disk Copy button. It enables you to back up the disc bit-to-bit with shortest time and flawless quality.
Q: I have just downloaded the new update for the software, do I need to uninstall my older version prior installing the new one or I just install the new application on top of the old one. Please advice.
A: You are encouraged to uninstall the older version in the first place. However, you might also install the new update on top of the older version.
Q: I have purchased the software but it won't take the code I have. What should I do?
A: Please remove the trial version and then download the retail version from your registration download link. Install the retail version, copy and paste your registration code to the register field. Notice that you should not leave any space before the code.
Q: How can I set the output file name?
A: Please find the column named 'Destination File' on file list. Double click the output name and then you can type in desired output file name.
Q: I'd like to eliminate black bars (edges) from the movie, what should I do?
A: Click 'Edit' button to enter into the edit panel and switch to the Crop tab, then just drag the dashed frame on the video screen of the original preview window to cut off the unwanted parts to get the right aspect ratio you need.
Q: A disk I was testing had over 100 files in the folder and it was a pain to just select the two files I wanted. Is there any way for me to uncheck all the files that are pre-selected?
A: Right-click on file list area to select "Check all" and "Uncheck all". Or check/ uncheck the small box in file information bar (next to "Name")
Q: I am trying to capture a still picture from a video clip to use as a song background. Is it possible?
A: Yes. You can double-click the file and preview it with the app, under the preview window there is a 'Snapshoot' button. Click the button when it plays to the frame you would like to capture. And you can locate the thumbnails by clicking the 'Open' button next to 'Snapshoot' button.
Q: I have ever purchased your Windows software and now I changed my PC to Mac.
Can I install this software onto my Mac? Or can you send me a Mac version?
A: All of our softwares are platform-independent ones but not cross-platform. So a Windows software cannot be installed onto a Mac computer and vice versa.
If you need a Mac version, please kindly contact with Pavtube support team at videomacsupport@pavtube.com.
Or if you need a Windows version, please kindly contact with Pavtube support team at videowinsupport@pavtube.com.
Discount will be available for a second purchase.
Q: How to combine multiple video clips into one file?
A: Select the items you want to combine together and check the box of ‘Merge into one file’ before converting the videos.
Q: My widescreen movies (16x9) aren't staying widescreen after conversion. I don't want the video to be stretched and made taller. What can I do?
A: Simply click ‘Settings’ button and set the Video Size to 16*9 aspect ratio before converting the movie.
Q: How can I set the output file name?
A: Please find the column named ‘Destination File’ on file list. Double click the output name and then you can type in desired output file name.
Q: My videos were recorded by my HD camcorder, there are many stripes and noises on the picture after conversion, why should this happen?
A: Some footages are taken under interlacing mode, and this lead to stripes and lines on the screen. To eliminate the lines, you may follow ‘Edit’ menu-> ‘Effect’ tab and check ‘Deinterlacing’ box before conversion. As to the noise, when you apply the special effect mode “Simple Gauss Blur” from the drop-down list, the noise will be reduced greatly.
Q: I’d like to eliminate black bars (edges) from the movie, what should I do?
A: Click ‘Edit’ button to enter into the edit panel and switch to the Crop tab, then just drag the dashed frame on the video screen of the original preview window to cut off the unwanted parts to get the right aspect ratio you need.
Q: I am unable to download the program properly. What can I do?
A: Please check whether your computer has been infected. Then check your IE settings. Please click "Internet option..." under "Tools", and then select the "General" Page, just click "Delete file...", and it will be OK.
Q: Can I change the output file name?
A: Yes. Please find the column named "Destination File" on file list. Click the particular output name under the "Destination File" column, and then you can specify the output file name.
Q: I just purchased Pavtube (so I have the latest version). I am using it to convert my camera video files into a format that is compatible with Final Cut Pro for video editing. But none of the FCP formats seem to work. The conversion takes place but I only get an audio file and no video. Final Cut Pro (nor any other program) cannot open these files. Converting the video files to other formats i.e. Quicktime HD, works perfectly well, but none of the "Final Cut Pro" presets do. Is there something I'm missing or is there a bug in the program?
A: To convert correctly with Final Cut Pro output formats it is required your computer must be installed with FCP, otherwise there will only be audio without video in the generated file.
Q: My videos were recorded by my HD camcorder, there are many stripes and noises on the picture after conversion, why should this happen?
A: Some footages are taken under interlacing mode, and this lead to stripes and lines on the screen. To eliminate the lines, you may follow ‘Edit’ menu-> ‘Effect’ tab and check ‘Deinterlacing’ box before conversion. As to the noise, when you apply the special effect mode “Simple Gauss Blur” from the drop-down list, the noise will be reduced greatly.
Q: What are the differences between the trial version and the retail version?
A: A trail version converts videos with watermark (the logo of Pavtube) on the screen and asks if you would like to purchase at each run while a retail version allows you to use freely without putting on watermark. As a customer of Pavtube, you will be reminded to update the software whenever a new version is released. The update is free of charge for lifetime. Besides, your emails will be attended at the first time, your advice and requirements will be much valued when we upgrade the software.
Q: How to combine multiple video clips into one file?
A: Select the items you want to combine together and check the box of ‘Merge into one file’ before converting the videos.
Q: How can I set the output file name?
A: Please find the column named ‘Destination File’ on file list. Double click the output name and then you can type in desired output file name.
Q: I’d like to eliminate black bars (edges) from the movie, what should I do?
A: Click ‘Edit’ button to enter into the edit panel and switch to the Crop tab, then just drag the dashed frame on the video screen of the original preview window to cut off the unwanted parts to get the right aspect ratio you need.
Q: I am unable to download the program properly. What can I do?
A: Please check whether your computer has been infected. Then check your IE settings. Please click "Internet option..." under "Tools", and then select the "General" Page, just click "Delete file...", and it will be OK.
Q: Can I change the output file name?
A:
Yes. Please find the column named "Destination File" on file list. Click the particular output name under the "Destination File" column, and then you can specify the output file name.
Q: I have ever purchased your Windows software and now I changed my PC to Mac. Can I install this software onto my Mac? Or can you send me a Mac version?
A: All of our softwares are platform-independent ones but not cross-platform. So a Windows software cannot be installed onto a Mac computer and vice versa.
If you need a Mac version, please kindly contact with Pavtube support team at videomacsupport@pavtube.com. Or if you need a Windows version, please kindly contact with Pavtube support team at videowinsupport@pavtube.com. Discount will be available for a second purchase.
Q: What are the differences between the trial version and the retail version?
A: A trail version converts videos with watermark (the logo of Pavtube) on the screen and asks if you would like to purchase at each run while a retail version allows you to use freely without putting on watermark. As a customer of Pavtube, you will be reminded to update the software whenever a new version is released. The update is free of charge for lifetime. Besides, your emails will be attended at the first time, your advice and requirements will be much valued when we upgrade the software.
Q: How to combine multiple video clips into one file?
A: Select the items you want to combine together and check the box of ‘Merge into one file’ before converting the videos.
Q: My widescreen movies (16x9) aren't staying widescreen after conversion. I don't want the video to be stretched and made taller. What can I do?
A: Simply click ‘Settings’ button and set the Video Size to 16*9 aspect ratio before converting the movie.
Q: How can I set the output file name?
A: Please find the column named ‘Destination File’ on file list. Double click the output name and then you can type in desired output file name.
Q: My videos were recorded by my HD camcorder, there are many stripes and noises on the picture after conversion, why should this happen?
A: Some footages are taken under interlacing mode, and this lead to stripes and lines on the screen. To eliminate the lines, you may follow ‘Edit’ menu-> ‘Effect’ tab and check ‘Deinterlacing’ box before conversion. As to the noise, when you apply the special effect mode “Simple Gauss Blur” from the drop-down list, the noise will be reduced greatly.
Q: I’d like to eliminate black bars (edges) from the movie, what should I do?
A: Click ‘Edit’ button to enter into the edit panel and switch to the Crop tab, then just drag the dashed frame on the video screen of the original preview window to cut off the unwanted parts to get the right aspect ratio you need.
Q: How do I install and register the software?
A: Please find more details at Install and register Windows products.
Q: I am unable to download the program properly. What can I do?
A: Please check whether your computer has been infected. Then check your IE settings. Please click "Internet option..." under "Tools", and then select the "General" Page, just click "Delete file...", and it will be OK.
Q: Can I change the output file name?
A: Yes. Please find the column named "Destination File" on file list. Click the particular output name under the "Destination File" column, and then you can specify the output file name.
Q: I have ever purchased your Windows software and now I changed my PC to Mac.
Can I install this software onto my Mac? Or can you send me a Mac version?
A: All of our softwares are platform-independent ones but not cross-platform. So a Windows software cannot be installed onto a Mac computer and vice versa. If you need a Mac version, please kindly contact with Pavtube support team at videomacsupport@pavtube.com.
Or if you need a Windows version, please kindly contact with Pavtube support team at videowinsupport@pavtube.com.
Discount will be available for a second purchase.
Q: What are the differences between the trial version and the retail version?
A: A trail version converts videos with watermark (the logo of Pavtube) on the screen and asks if you would like to purchase at each run while a retail version allows you to use freely without putting on watermark. As a customer of Pavtube, you will be reminded to update the software whenever a new version is released. The update is free of charge for lifetime. Besides, your emails will be attended at the first time, your advice and requirements will be much valued when we upgrade the software.
Q: How to combine multiple video clips into one file?
A: Select the items you want to combine together and check the box of ‘Merge into one file’ before converting the videos.
Q: My widescreen movies (16x9) aren't staying widescreen after conversion. I don't want the video to be stretched and made taller. What can I do?
A: Simply click ‘Settings’ button and set the Video Size to 16*9 aspect ratio before converting the movie.
Q: How can I set the output file name?
A: Please find the column named ‘Destination File’ on file list. Double click the output name and then you can type in desired output file name.
Q: My videos were recorded by my HD camcorder, there are many stripes and noises on the picture after conversion, why should this happen?
A: Some footages are taken under interlacing mode, and this lead to stripes and lines on the screen. To eliminate the lines, you may follow ‘Edit’ menu-> ‘Effect’ tab and check ‘Deinterlacing’ box before conversion. As to the noise, when you apply the special effect mode “Simple Gauss Blur” from the drop-down list, the noise will be reduced greatly.
Q: I’d like to eliminate black bars (edges) from the movie, what should I do?
A: Click ‘Edit’ button to enter into the edit panel and switch to the Crop tab, then just drag the dashed frame on the video screen of the original preview window to cut off the unwanted parts to get the right aspect ratio you need.
Q: How do I install and register the software?
A: Please find more details at Install and register Windows products.
Q: I am unable to download the program properly. What can I do?
A: Please check whether your computer has been infected. Then check your IE settings. Please click "Internet option..." under "Tools", and then select the "General" Page, just click "Delete file...", and it will be OK.
Q: Can I change the output file name?
A: Yes. Please find the column named "Destination File" on file list. Click the particular output name under the "Destination File" column, and then you can specify the output file name.
Q: I just purchased Pavtube (so I have the latest version). I am using it to convert my camera video files into a format that is compatible with Final Cut Pro for video editing. But none of the FCP formats seem to work. The conversion takes place but I only get an audio file and no video. Final Cut Pro (nor any other program) cannot open these files. Converting the video files to other formats i.e. Quicktime HD, works perfectly well, but none of the "Final Cut Pro" presets do. Is there something I'm missing or is there a bug in the program?
A: To convert correctly with Final Cut Pro output formats it is required your computer must be installed with FCP, otherwise there will only be audio without video in the generated file.
Q: My videos were recorded by my HD camcorder, there are many stripes and noises on the picture after conversion, why should this happen?
A: Some footages are taken under interlacing mode, and this lead to stripes and lines on the screen. To eliminate the lines, you may follow ‘Edit’ menu-> ‘Effect’ tab and check ‘Deinterlacing’ box before conversion. As to the noise, when you apply the special effect mode “Simple Gauss Blur” from the drop-down list, the noise will be reduced greatly.
Q: Trying to convert MXF files from Canon XF300, the below error messages come up.
"There are 1 MXF files without source audio files. Please put the relative source audio files to the same directory with the MXF videos, or to the relative Audio folder, and import the MXF video files again.The mentioned MXF video files: If the converted files are abnormalities of voice sound , please contact the customer support."
Q: What are the differences between the trial version and the retail version?
A: A trail version converts videos with watermark (the logo of Pavtube) on the screen and asks if you would like to purchase at each run while a retail version allows you to use freely without putting on watermark. As a customer of Pavtube, you will be reminded to update the software whenever a new version is released. The update is free of charge for lifetime. Besides, your emails will be attended at the first time, your advice and requirements will be much valued when we upgrade the software.
Q: How to combine multiple video clips into one file?
A: Select the items you want to combine together and check the box of ‘Merge into one file’ before converting the videos.
Q: My widescreen movies (16x9) aren't staying widescreen after conversion. I don't want the video to be stretched and made taller. What can I do?
A: Simply click ‘Settings’ button and set the Video Size to 1920*1080 or 1280*720 before converting the movie.
Q: How can I set the output file name?
A: Please find the column named ‘Destination File’ on file list. Double click the output name and then you can type in desired output file name.
Q: I’d like to eliminate black bars (edges) from the movie, what should I do?
A: Click ‘Edit’ button to enter into the edit panel and switch to the Crop tab, then just drag the dashed frame on the video screen of the original preview window to cut off the unwanted parts to get the right aspect ratio you need.
Q: How do I install and register the software?
A: Please find more details at Install and register Mac products.
Q: I am unable to download the program properly. What can I do?
A: Please check whether your computer has been infected. Then check your IE settings. Please click "Internet option..." under "Tools", and then select the "General" Page, just click "Delete file...", and it will be OK.
Q: Can I change the output file name?
A:
Yes. Please find the column named "Destination File" on file list. Click the particular output name under the "Destination File" column, and then you can specify the output file name.
Q: I have ever purchased your Windows software and now I changed my PC to Mac. Can I install this software onto my Mac? Or can you send me a Mac version?
A: All of our products are platform-independent ones but not cross-platform. So a Windows product cannot be installed onto a Mac computer and vice versa. If you need a Mac version, please kindly contact with Pavtube support team at videomacsupport@pavtube.com. Or if you need a Windows version, please kindly contact with Pavtube support team at videowinsupport@pavtube.com. Discount will be available for a second purchase.
Q: My videos were recorded by HD camcorder, there are many stripes and noises on the picture after conversion, why should this happen?
A: Some footage is taken under interlacing mode, and this lead to stripes and lines on the screen. To eliminate the lines, you may follow “Edit” -> “Effect” tab and check “Deinterlacing” box before conversion. As to the noise, when you apply the special effect mode “Simple Gauss Blur” from the drop-down list, the noise will be reduced greatly.
Q: How to combine multiple video clips into one file?
A: Select the items you want to combine together and tick off “Merge into one file” before converting the videos.
Q: My source videos (16x9) aren’t staying widescreen after conversion. I don’t want the video to be stretched and made taller. What can I do?
A: After selecting an output format, click “Settings” button and set the Video Size to 1920*1080/ 1280*720/ 854*480/ 720*405.
Q: I’d like to eliminate black bars (edges) from the video, what should I do?
A: Click “Edit” button to enter into the edit panel and switch to the Crop tab, then just drag the crop frame on the video screen of the original preview window to cut off the unwanted parts.
Q: Can I set larger volume?
A: You can select an MXF file and then click the “Edit” button. Under the “Effect” tab, there is a “Volume” option. Drag the slider bar to a larger percentage. Click “OK” to save the settings. Then the output volume will be louder.
Q: Can I add multiple MXF clips to convert at a time?
A: Yes, you can. Pavtube MXF Converter for Mac supports batch conversion, so you can import multiple MXF files to do format conversion at a time.
Q: How can I add a watermark to the output video?
A: Click the button "Edit" to enter into the editing panel, and then hit the button "Image/Video Watermark" to import the image or video files from your Mac as a watermark; hit the "Text Watermark" button to enter the text you want as a text watermark.
Q: How can I rename the output file?
A: Please find the column named "Destination File" on file list. Double click on the file name to entitle it.
Q: How do I install and register the software?
A: Please refer to Install and register Mac products.
Q: I lost my register code, can you send it again?
A: Yes. Please email us with your purchase information (such as Order number, or E-mail address you used to register, etc.), and we will retrieve your key code and send it to you as soon as possible.
Q: My videos were recorded by HD camcorder, there are many stripes and noises on the picture after conversion, why should this happen?
A: Some footage is taken under interlacing mode, and this lead to stripes and lines on the screen. To eliminate the lines, you may follow “Edit” -> “Effect” tab and check “Deinterlacing” box before conversion. As to the noise, when you apply the special effect mode “Simple Gauss Blur” from the drop-down list, the noise will be reduced greatly.
Q: How to combine multiple video clips into one file?
A: Select the items you want to combine together and tick off “Merge into one file” before converting the videos.
Q: My source videos (16x9) aren’t staying widescreen after conversion. I don’t want the video to be stretched and made taller. What can I do?
A: After selecting an output format, click “Settings” button and set the Video Size to 1920*1080/ 1280*720/ 854*480/ 720*405.
Q: I’d like to eliminate black bars (edges) from the video, what should I do?
A: Click “Edit” button to enter into the edit panel and switch to the Crop tab, then just drag the crop frame on the video screen of the original preview window to cut off the unwanted parts.
Q: Can I set larger volume?
A: You can select an MXF file and then click the “Edit” button. Under the “Effect” tab, there is a “Volume” option. Drag the slider bar to a larger percentage. Click “OK” to save the settings. Then the output volume will be louder.
Q: How can I output Apple Prores MOV with multi audio tracks?
A: Before all, you must be sure that you can only output multi-track video when the imported MXF is multi-tracked. The Multi-track output formats are gathered under Multi-track Video Category in Format box. You can find MKV, MP4, H.264 MOV, as well as Apple Prores MOV formats with multi-track audios there. Highlighting a piece of MXF footage on list, choosing a multi-track format, and clicking Settings button, you can specify which audio track to output.
Q: How to mix multi audio tracks into one track for broadcasting?
A: Here are the steps: Highlight one MXF file on list >> choose one multi-track format from Multi-track Video Category in Format box >> click Settings button >> check Mix into one track option under Audio tab >> click OK to confirm >> click Convert to start conversion. And then you can get the multi-track audios mixed into one.
Q: I just purchased Pavtube (so I have the latest version). I am using it to convert my camera video files into a format that is compatible with Final Cut Pro for video editing. But none of the FCP formats seem to work. The conversion takes place but I only get an audio file and no video. Final Cut Pro (nor any other program) cannot open these files. Converting the video files to other formats i.e. Quicktime HD, works perfectly well, but none of the "Final Cut Pro" presets do. Is there something I'm missing or is there a bug in the program?
A: To convert correctly with Final Cut Pro output formats it is required your computer must be installed with FCP, otherwise there will only be audio without video in the generated file.
Q: Trying to convert MXF files from Canon XF300, the below error messages come up.
"There are 1 MXF files without source audio files. Please put the relative source audio files to the same directory with the MXF videos, or to the relative Audio folder, and import the MXF video files again. The mentioned MXF video files: If the converted files are abnormalities of voice sound, please contact the customer support." There are no more files that I can add and all files are in the same directory with mxf same results with no sound form hard disk after import through canon xf utility or straight from CF card.
A: This problem has been fixed in latest release on March 19, 2012，pls make sure you are using the latest version. If not, pls download the update from your Pavtube account or contact videomacsupport@pavtube.com for a download link of update.
Q: My videos were recorded by my HD camcorder, there are many stripes and noises on the picture after conversion, why should this happen?
A: Some footage is taken under interlacing mode, and this lead to stripes and lines on the screen. To eliminate the lines, you may follow 'Edit' menu-> 'Effect' tab and check 'Deinterlacing' box before conversion. As to the noise, when you apply the special effect mode "Simple Gauss Blur" from the drop-down list, the noise will be reduced greatly.
Q: What are the differences between the trial version and the retail version?
A: A trail version converts videos with watermark (the logo of Pavtube) on the screen, and asks if you would like to purchase at each run while a retail version allows you to use freely without putting on watermark. As a customer of Pavtube, you will be reminded to update the software whenever a new version is released. The update is free of charge for lifetime. Besides, your emails will be attended at the first time, your advice and requirements will be much valued when we upgrade the software.
Q: How to combine multiple video clips into one file?
A: Select the items you want to combine together and check the box of 'Merge into one file' before converting the videos.
Q: My widescreen movies (16x9) aren't staying widescreen after conversion. I don't want the video to be stretched and made taller. What can I do?
A: Simply click 'Settings' button and set the Video Size to 1920*1080 or 1280*720 before converting the movie.
Q: How can I set the output file name?
A: Please drag the wanted files to timeline and do necessary settings, go to the conversion task section, create a conversion task and click on the name of the task, and then you can rename it when the text is editable.
Q: How do I install and register the software?
A: Please find more details at Install and register Mac products.
Q: I am unable to download the program properly. What can I do?
A: Please check whether your computer has been infected. Take IE as an example, you check your IE settings, click "Internet option..." under "Tools", and then select the "General" Page, just click "Delete file...", and it will be OK.
A: No. iTunes Plus downloads go without DRM protection and thus are not supported by ChewTune. Yet you can use Video Converter to convert them if necessary.
Q: How to update Pavtube Software?A: Please click here to see the detailed steps.
Q: I have ever purchased your Windows software and now I changed my PC to Mac.A: All of our softwares are platform-independent ones but not cross-platform. So a Windows software cannot be installed onto a Mac computer and vice versa.
If you need a Mac version, please kindly contact with Pavtube support team at macsupport@pavtube.com.
Or if you need a Windows version, please kindly contact with Pavtube support team at support@pavtube.com.
Discount will be available for a second purchase.
A: The software allows video files downloaded from iTunes Store (.m4v), Amazon Video on Demand (.wmv) and more as input.
Q: Is there any limitations to the trial version?A: YES. The trial version puts a Pavtube logo on the screen of created videos.
Q: Do I have to install additional codec packs or components?A: NO. But iTunes is required to handle iTunes store movies and Windows Media Player is required to record Windows Media files.
Q: Your FAQ did not help me out and I need technical support!
A: Send email to videowinsupport@pavtube.com and our custom support staff are willing to help you out.